Q. I don’t like the registration process, why must I do it, and why is it so difficult? Also, how do I read the manuals and other things? And finally, my current garden is only 2 feet by 15 feet. I can’t seem to get the program to allow me to plant plants. Can I get my money back?
A. Thanks for your comments. And please forgive us for our failure to please you in your first exposure to The Garden Master CD. Hopefully your comments will help us learn to do things better.Dr. Ron Guymon, the creator of the Garden Designer, has forwarded your note to me, and I would like to try and help you figure things out, if possible.Dr. Guymon is working on making the registration process easier. Our idea in including the 9 manuals on the CD was to give everyone a very nice “bonus” for registering as a customer, and the 3 that are available for you to access before registering are intended to help you see the value, so that you will want to register and receive the other 6. Perhaps we didn’t explain that adequately. Are you able to read the 3 manuals? If not, you will just need to install the Free Acrobat Reader that is on the CD. That makes it possible to read PDF files, including the books and lessons, as well as the manuals. With regard to your garden of 2′ X 15′, all you have to do is make all your aisle spaces “0”, and you will have a row in which to plant. Certainly the benefits of organizing and planning a garden are greatly minimized with one so small. I hope you or your family or neighbors have the opportunity of growing a bigger garden, so that you can benefit from the unique and valuable features of the Designer. The Designer portion of the CD took a brilliant PhD educator, who has trained many Fortune 500 staff people, 3 years and something like $100,000 to create. And while it isn’t perfect, I really believe it can be a terrific tool to help you and your family and friends avoid the mistakes that so frequently cause failure in the garden. The books and manuals sell in the paper version for about $70, and are the result of Dr. Mittleider’s 57 years’ experience all around the world, and the assistance of other PhD educators in their presentation. By using these materials you can be confident of having a garden that is the envy of your friends and neighbors. I am attaching a brief recap of just a few of the many success stories from around the world, of people whose lives have been changed by using these materials. You may not be aware of the standard practice in the industry regarding software returns. Because of the ability of anyone to copy the entire contents of a CD ROM disk, refunds are not given, however, if a product is defective it can be returned for replacement. Please give the books, lessons, video snippets, and the Designer another chance, and don’t judge this material too harshly on the basis of your first look – particularly using the benefits to creating a 2′ X15′ garden as a criteria.